Telephone interviews
We regularly conduct telephone interviews. We call members of the public and the business community. We have vast experience of both continuous and ad hoc projects.
A great way to access existing and potential customers
Do you want to find out the views of your customers or those who might be interested in what you offer? Even a 15 minute interview can be a goldmine of information when conducted by a professional market researcher.
What is Computer Assisted Telephone Interviewing?
We use Computer Assisted Telephone Interviewing (CATI) for most of our telephone interviews for research. This tool completely eliminates the risk of an interviewer failing to ask the right questions to the right people. It also allows us to meet quotas accurately and effectively.
A network of skilled telephone interviewers
Our experienced telephone interviewers are skilled at building rapport with consumers and business people alike. They also try not to make unreasonable demands so as to keep the quality of response very high.
What sort of surveys are telephone interviews best for?
Telephone interviews are particularly suitable for:
- Usage and attitude surveys
- Customer satisfaction surveys
- Exploring the potential for new products or services
Next steps
Would you like to discuss how telephone interviews for research could help your business or organisation? Call us on 0800 6523740, email us at [email protected], or complete our enquiry form.
Our academic team at Northumbria have worked with PCP for seven years now, and I have always been thrilled with the service provided. What initially started as me requesting PCP to collect some data on my behalf has become a wider partnership which many academics take advantage of.
PCP have always been swift and reliable. Irrespective of the complexity of our requests these are handled with ease, providing credible data in good time and in a very accessible format. Their work has enabled multiple staff to achieve some very prestigious academic publications which is testimony to the rigour of PCP’s work. I would not hesitate to recommend them to any other academics looking for a cost-efficient means of accessing representative data.
Dr David Hart, Associate Professor in Marketing, Northumbria UniversityI’ve been using PCP for more than 15 years and have always been impressed by their professional service, attention to detail and flexibility. The team regularly goes out of their way to help meet tight deadlines and offer valuable advice.
Alistair Lockhart (Insight Director)Savvy, Leeds